Need Advice About Your Student Loans? Your Loan Servicer Can Help!

pay your loan servicerLet’s face it, repaying your student loans can be quite overwhelming, especially if you’re new at it. I may have spent my senior year of college interning at Federal Student Aid, but when my first student loan bill came in the mail, I’ll admit, I had no idea where to begin.

One of my first questions was, “Who do I pay?” I knew I had only federal student loans, but I kept getting letters and e-mails from Sallie Mae.* Why was that? If you asked yourself a similar question, this may help.

*Sallie Mae is my federal student loan servicer, but may not be yours. Here is a complete list of the federal student loan servicers.

Why am I receiving federal student loan bills from a company rather than the U.S. Department of Education?

Those bills you get in the mail are coming from one of the U.S. Department of Education’s federal student loan servicers. These loan servicers are companies that work on behalf of the Department of Education to help you understand your student loans and to facilitate payments.

Note: Even though you make your monthly payments to your loan servicer, your loans are still federal student loans and are owned by the Department of Education.

What can a loan servicer help me with?

Loan servicers do more than just collect payments from you. Your loan servicer is there to ensure that you, as a federal student loan borrower, get the customer service and repayment support you need to successfully repay your student loan.

Your loan servicer can help you:

How do I find out how many loans I have and who my loan servicer is?

To view information about all of the federal student loans you have received and to find contact information for your loan servicer, visit and select “Financial Aid Review.” You will then be prompted to log in using your Federal Student Aid PIN, so make sure you have that handy.

Note: If you have multiple federal student loans, you may have more than one loan servicer, so make sure you click through each loan individually for information specific to that loan.

If you also have private student loans, I recommend getting a free copy of your credit report from to identify them.

Not sure what kind of loans you have? It’s best to look at and get a free credit report too. Then you’ll know about all of your loans right away.

Moral of the story: Your loan servicer is here to help.  

Trust me, as a recent college graduate, I know how difficult it can be to make these payments every month. Truthfully, I still get anxious every time that payment comes out of my bank account. But that’s all the more reason to stay in touch with your loan servicer. Whether you’re having trouble making your payments or you just want advice about which repayment option is best for you, they can help.

Nicole Callahan is a new media analyst at the Department of Education’s office of Federal Student Aid.


  1. I received a letter from ACS education services yesterday stating I was being charged a late fee of 8.20 for a past due balance of $.01. My bill for the previous month stated “we approved your request for an INCOME-BASED REPAYMENT (IBR) Plan. The total monthly payment of 10.00 will be due beginning 11/14/13” I paid a total amount of 10.00 last month by this date. I called them this morning and spoke to “Latoya”. She stated my IBR rate is not 10.00, it is 10.01 per month. I found the letter I received last month and read it to her. She looked up her records and stated it must have been a miscalculation on their end. I asked her if they can credit my account for the late charge and I agreed to pay 10.02 next month. She put me on hold and spoke to her supervisor and then told me those late charges were from MAY and they could not credit my account. I explained to her that these fees in the letter clearly state I am being charged for 1 penny! I asked to speak to a supervisor. She refused to cooperate and told me I owe these fees from MAY. My account was in forbearance when I applied for an IBR and I don’t understand why it was not processed until October. I continuously kept in contact with this company so that my loan would remain good standing. They are ruining my credit! I read the letters to her. “Our records show that your last full monthly payment has not been received as of November 24, 2013. A late charge of 8.20 has been assessed and is in total amount due”. I explained that the late fee will reflect on my credit report and they must fix the issue. I applied for the IBR since MAY 2013 and it was not processed until OCTOBER. My account was in forbearance during the entire time. Please help me to resolve this situation immediately. This has to be illegal!

  2. How do i find out what my student loan account number is? Is it on my FAFSA page? Isn’t my school suppose to know this information?

  3. Can I do everything that a company like “Student Debt Freedom” can do on my own without their $699 fee? I want to consolidate my student loans into the public service payment plan, but I’m not to keen on paying their huge fee to do so. Please let me know what I can do. Thanks.

    • To further research consolidation options contact (800) 557-7392. This is the number to the US Dept of Ed Consolidation division. And yes you can do everything that this company is offering without paying massive fees.

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