What You Should Know About Your Federal Student Loan Servicer


You received a federal student loan and now it’s time to repay your loan. If you’re like most student loan borrowers, you may find the repayment process a little overwhelming. But you have an important resource—your student loan servicer—to help you navigate the repayment process.

What is a loan servicer?

A loan servicer handles the billing and other services on your federal student loans. The U.S. Department of Education assigns your loan to a servicer, and the servicer will assist you with repayment and any questions you may have about your federal student loan.

What’s so important about my loan servicer?

There are several reasons why your loan servicer is important, including the fact that you’ll make your loan payments to your servicer.

Your servicer will help you:

How do I find out who my loan servicer is?

To view information about all of your federal student loans including contact information for your loan servicer, log in to “My Federal Student Aid.” You’ll need your Federal Student Aid PIN, so make sure you have that handy. Once you’re logged in, select “Your Federal Student Loan Summary” to view your loan information. Note: If you have multiple federal student loans you may have more than one loan servicer, so be sure select each loan to see information specific to that loan.

Just remember that your loan servicer will help you throughout the loan repayment process, so make sure to keep in touch with them, especially if your financial circumstances change.

Lisa Rhodes is a writer at the Department of Education’s office of Federal Student Aid.