Goodbye, Federal Student Aid PIN. Hello, FSA ID!

FSA ID Blog Post Image

If you’re a student, parent, or borrower and you’re logging in to a U.S. Department of Education (ED) website – like fafsa.gov, the National Student Loan Data System (NSLDS®) at www.nslds.ed.gov, StudentLoans.gov, StudentAid.gov, and Agreement to Serve (ATS) at teach-ats.ed.gov – you will be asked to create new log-in credentials known as the FSA ID.

The FSA ID – a username and password – benefits you in four ways:

  • It removes your personally identifiable information (PII), like your Social Security number, from your log-in credentials
  • It creates a more secure and efficient way to verify your information when you log in to access to your federal student aid information online
  • It gives you the ability to easily update your personal information, like your phone number, e-mail address, or your name
  • It allows you to easily retrieve your username and password by requesting a secure code be sent to your e-mail address or by answering challenge questions

Creating an FSA ID is simple and only takes a few minutes. You’ll have an opportunity to link your current Federal Student Aid PIN to your FSA ID. Doing so allows you to use your newly created FSA ID almost immediately to log in to the five ED websites listed above. Even if you’ve forgotten your FSA PIN or don’t have one, you can still create an FSA ID.

The final step in creating an FSA ID is to confirm your e-mail address. You’ll be sent a secure code to the e-mail address you entered when you created your FSA ID. Once you retrieve the code from your e-mail account and enter it – to confirm your e-mail address is valid – you’ll be able to use this e-mail address instead of your username to log in to the five ED websites, making the log-in process EVEN simpler!

Remember, your federal student aid account information is valuable. Only the owner of the FSA ID should create and use the account. And you should never share your FSA ID.

For more information about the FSA ID, please visit StudentAid.gov/fsaid.

April Jordan is a senior communications specialist at Federal Student Aid.

102 Comments

  1. I’ve reached the final step in my fafsa application, when I enter my FSA ID it has no problems but when my mother does it , it’s saying I entered an invalid response. I don’t see how that’s possible when I’m able to sign into the FSA website with no problems. Please fix this problem, it’s taking up to much time. Bring back the old version please .

    • I’m having problems with it as well and I’m not getting anywhere with the new ID change. Financial Aid is due by July 17 and here everyone is rushing to get it down and we can’t because your new system doesn’t want to work….I think its bull****…..I think you need to fix it or your going to have a bunch of angry students without an education

  2. This, as with ALL government “fixes”, is completely useless. Not only is website info unhelpful, but when you do actually call customer support to get help, the wait time is WAY more than expected and it repeatedly hangs up on you! Seriously, GO BACK TO THE OLD SYSTEM. I am so sick of the government screwing things up, especially the simple things. I’m following all the criteria for a password, something small and simple, criteria met in every category, yet it is somehow invalid. All this does is anger people trying to do something that was VERY simple to do last year. This is ridiculous. If this was a service that I didn’t absolutely need, I would say to hell with it. Nothing about this works and it’s a crime to make us sit through this. FIX IT.

  3. “An error occurred and your FAFSA ID could not be authenticated.” PLEASE. I’ve waited the alloted time many times over, I’ve entered my info repeatedly, I’ve tried to create new IDs, I’ve tried to just log in with my social but to COMPLETE ANYTHING I need my ID. This is ridiculous.

  4. My husband and I both have set up the FSA ID, received the emails etc. However when we go in to access it it doesnt recognize our login or emails when we try to reset our ID. keep in mind we both received emails confirming we set it up, so we had to have the correct emails listed. This is ridiculous!

  5. Trying to create one of these with my dad… Serious amateur hour, whatever planning/development went into implementing this. After creating an ID, it does not allow us to use those same credentials to login and says the problem might be due to maintenance. For some reason, it also allows you to create two accounts with the same username and e-mail and sends you verification to your inbox. Please fix soon.

  6. The system is total chaos. It tells me I already have an FSA ID but when I enter my email address to retrieve it tells me no such account exists. I have called the 800# THREE TIMES today and have waited over 20 minutes and each time it hangs up on me. Totally ineffective, useless and grossly mismanaged. No help available and a completely worthless system.

  7. This system does not work and it is getting on my last nerve. There are no errors with the information on my FSA ID so it is irritating me that it keeps saying the information doesn’t match. Go back to the old system, it was more simple and effective.

  8. I’ve been having the same problems as stated above. I cannot enter my entire name. How do I go about using the IRS retrieval tool if I cannot access it? So frustrating!!

  9. Yes, this system is horrendous and clearly doesn’t work. Everytime I try to log on to the IRS retrieval tool (which I need to do for my university) it says my parent’s FSA ID doesn’t match the one in the FASFA but I pulled up both the username and even changed the password so I KNOW I haven’t forgotten it so can someone please help with this shit hole of a system, thanks.

  10. My dad forgot his FSA ID Password and Username. How do you go about getting another one because I’ve tried and without different information, It won’t let me do another.

  11. Every time I try to enter my FSA ID to link my IRS data retrieval, it gives me the message that my FSA ID has been locked. After unlocking it through email confirmation I try to link the IRS data retrieval and it says it’s locked again. I unlock the FSA ID again then try to link the IRS data and it locks again. I’ve been trying to link this for over an hour.

  12. Glad to see I am not the only one having troubles with your new awful system. Strange how there is radio silence from you after you were so quick to answer everything prior to receiving “specific information”. if that was your stumbling block to answering questions, myself and several other people have now supplied you with specific information and nothing.

    • I know, it’s beyond ridiculous that this wasn’t immediately fixed, especially when given specific issues to fix. The entire system does NOT work and they can’t even give us a reason why. Great use of government funding.

  13. I am a parent and I was not able to enter my entire name, first, middle initial, last name. I did receive an secure code, however, and then I was told this would take 3 days to be verified by the IRS. Will it be verified since I could enter my entire name? Does my child still have to set up their FSA ID? This process is quite confusing. I also never saw a link to the pin information.

  14. This system is useless. I have been trying 2-3 hours every week to get access to the completed FAFSA form to link it to the IRS Data Retrieval. Everything was perfect with the PIN system. I used it in April with no warning the process would change to an ID code. I simply need to get my account linked to IRS Data Retrieval. I know there is also an option for mailing my tax return. Please provide that address because I can’t waste any more time on this. (1) there should have been some warning and (2) seriously??? changing the system halfway through the FAFSA process???? Why didn’t you implement the change in August or September??? I am a single mom with a disabled child. My college kid needs his scholarships but everything is on hold because I can’t link to IRS Data Retrieval. PLEASE SEND ME THE ADDRESS SO I CAN FED EX MY TAX RETURN AND SAVE MY KID’S SCHOLARSHIP!!!!!

  15. This is ludicrous. Obviously there is a glitch in the new fsa id system or you wouldn’t have this many people writing to say they are having a problem. It’s quite insulting to make it sound like we are not understanding it. We are understanding it, but the system is not working properly. I too am only trying to use the IRS Data Retrieval Tool. Every time I try to enter my user name and password, which I emailed to myself when I created it so I know exactly what it is, I get a message saying it doesn’t match. I’ve tried creating a new fsa id, but it says my email is already in the system. This needs to be addressed immediately. Thank you.

  16. This is the biggest and most frustrating time suck EVER! I cannot get logged into FASFA to link to the IRS Retrieval Tool. Keeps saying I am not entering correct log in information. But I have the system email a secure code to view my log in information and it is identical to what I’ve been entering. What a HUGE cluster of nonsense! I don’t have time for this.

    • The same thing happened to me. I eventually called the customer support line, waited 20 min to talk to someone, and then had her lecture me on how easy it was to use. But here is what I found — reset your password using your User ID not your email address. It doesnt accept your email address even tho it says you can use it.

  17. Was a mass email sent to students notifying them of the changeover from the PIN to the FSA ID? If so, is it possible to see that email please?

  18. Hello, I am quite frustrated. I get the following message:”The Social Security Administration was unable to confirm your identity. The information in your (the student’s) FSA ID does not match the information they have on file. You must update your FSA ID to match your Social Security card.”
    I checked with my local SSA office, but they say the info I provided matches my card.
    The FAFSA chat respondent said I had not set up an FSA ID, but clearly I have. This is all very maddening. Solutions? April Jordan, what can you do to fix this mess? Save us!

  19. So frustrating…this is not working correctly. Customer service is not working either and the call continues to drop before I am able to speak with someone. The online “chat” keeps to hanging as well and then disconnects itself. We are getting down to the wire here! The university and the .gov costumer person I spoke with it also frustrated….

  20. Ok so I’m a parent who FINALLY got the FSA ID thing to work. I am now verified. However, now it says ONLY a student should log in using the FSA ID so why did I have to go through all of this to get one?? How do I now log into the system?? I simply wanted to use the Data Retrieval tool through the IRS to verify my information as my son’s application was chosen for “verification”. When I enter his name, birthdate etc it takes me to his fafsa page that says it’s been processed but from there I cannot make changes. It says to make the changes log in with my FAS ID. I do that and it says that information is not linked with the other information I entered. Well, no kidding since it asked for my son’s name not mine!! So how do I make corrections when I cannot sign in? This is a frustrating process to say the very least. Thanks for any assistance.

  21. I have done this 3 times now, have waited the 3 days and there has been no response from anyone!! Not even an as much as an email to say that we acknowledge you have tried to do this. What a system!!!
    And to top it off, when you call the phone number and try to reach customer service it just disconnects you. If you have too many calls to deal with, why can’t you put a recording on to at least say this instead of just disconnecting the call. Agh!!!! Go back to the old system until you get the bugs out.

  22. This new process is absolutely ridiculous! I have tried to create my FSA ID and it says that my id is not linked. I set it up correctly and verified my email with the code and it won’t let me in. Today is the cutoff to get this submitted and I have spent hours trying to sign in and then more hours on the phone trying to get a rep. It has disconnected me multiple times after holding on for 20 minutes. Perhaps this process should have been thought out a little better or you need more reps on the phone. I sure hope that the government chooses to give me an extension for the date, as you have caused me much pain. I am sure that if I owed you money, you would be sure to find me and insist I pay. The online system and the whole ordeal is dispicable. I am so glad that my tax dollars are being used effectively.

  23. And just so you say you need more info, this is the message I receive when trying to electronically sign:
    The following error(s) have occurred:
    The FSA ID you provided does not match the parent information provided on the FAFSA. Click Forgot User Name if you have forgotten your FSA ID.

    Because the parent FSA ID cannot be authenticated, you must select a different option for signing this FAFSA.

  24. This is the error message I keep receiving:
    The FSA ID you provided does not match the parent information provided on the FAFSA. Click Forgot User Name if you have forgotten your FSA ID.

    It absolutely does match the parent information provided. I have done this repeatedly trying both my verified email address and username and neither works. I’ve also tried switching up Parent 1/Parent 2 – NOTHING WORKS!
    But a clearer indication that this does not work is the signature feature at the end of the form. My sons are both able to logon using their FSA IDs and Passwords yet they are unable to sign the document to submit. This worked fine weeks ago and you have ruined it weeks before it’s due. What I really cannot believe is that there was just about no notice about this change. I work in our local K-12 school district and you would think this would have been addressed and schools would have been notified so that they could share this with their parents but you just decided to roll something out, breaking a system that worked and implementing this disaster. Gee, what does this remind me of….Maybe ACA?

  25. First of all I cannot believe this was implemented in the midst of when the FAFSAs are due with little to no announcement. Second of all this does not work. I have applied for and received FSA ID’s for myself and two children two weeks ago, yet for some reason the SSA cannot verify any of our Social Security numbers. So despite my being able to logon and check that yes, our emails and usernames are verified, I continually receive an error message stating that our usernames and passwords are incorrect, which I have verified that they are not. I am able to use the names to logon but I cannot use the IRS data retrieval tool or sign. This is a debacle.

  26. My son created a FSA ID and with his pin was able to get everything.
    He wanted us to create our own ID. I entered all my information and I did not see anywhere to link my own pin to the system because of that I have to wait for verification from SSA. Is there any way around that or do I have to now wait the mandatory 3 days. In filling out the form I did not see any section to put in my pin.
    What is the answer to this?

  27. I have successfully linked my Pin with my FAFSA ID. I then confirmed the account by entering the passcode I received by email and when I try to log in to the FAFSA page, my ID number becomes locked. I cannot proceed to edit my page or login because every time I attempt to login, my ID becomes locked and I have to reverify myself.

  28. I am a student success adviser for the Iowa College Access Network. We provide free FAFSA assistance for parents and students. I had a parent in today. Her FSA ID did not work and we set one up for her husband and his did not work. How do we fix a FSA ID that does not work? It said that the ID did not match information on file. Also during the session, it said a problem may have occurred due to maintenance.

  29. I have had multiple times where I have called ED to get help with the FSA ID and when you call the call disconnects. So to tell us to call for help is great but there is NO one available to assist. I understand this is a new process and NOT a friendly one at that but you should have a little more clarity on the website on how to get thru the errors without having to call since there is no one to assist.

    The PIN’s were such an easier process.

  30. I just tried to create an FSA ID and I have no idea if it worked. There is no button to continue further and no other instructions. I read somewhere that we are to receive an email with a link to complete? No where did it say that on the page and I’ve tried multiple times to figure this out. I’m going I circles and no tel # listed to seek help. I have not gotten an email and I did link my FAFSA ID to the request. Can you shed some light?

  31. Creating a FSA ID is TERRIBLE! I needed to make a correction which should have taken 5 mins at most. I spent over 30 mins just trying to create the ID. I kept getting an error that the ID doesn’t match the student information. I’m a parent. It specifically said: Do not log in with the FSA ID if you are not the student. So I logged in using student info but I needed to update tax info so I ended up having to create a FSA ID which I then couldn’t use to make my corrections. SO FRUSTRATING. I have never created a profile with a username, password, 5! challenge questions and save key. What is a save key My bank and mortgage doesn’t require that or my investment accounts. Ridiculous!

  32. My son and I have filled out his FASFA and had no trouble making him his FSA ID. But when I try to sign my part as his parent and set up my own ID it keeps giving me an error. I don’t know what else to do. This is definitely a pain in the rear.

    • same here I keep trying to sign and confirm but then all of a sudden it says the password can’t be authenticated it is getting on my last nerves

  33. You sent me an email yesterday saying I had to use the IRS Retrieval Tool to link my tax returns to my open FAFSA, which had the same info, and was already confirmed (March). HOWEVER, in yesterday’s NY Times there was a story saying hackers are using the IRS Retrieval Tool to steal identities and get fraudulent tax returns. I went to check my FAFSA and had to create an FSA ID, which I did, successfully (or so I thought). Now your “system” will not allow me into the FAFSA application (I tried the “corrections” box). NO ENTRY! This FSA ID would make even Kafka slap his forehead. You have created a confusing mess, where some simple common sense (now uncommon!) could have made it work. You should all be ashamed, and terminate whoever was in charge of this IT disaster.

    • Federal Student Loan data was not compromised by the data breech at the IRS.

      The U.S. Department of Education has been fully briefed on the incident by the Department of Homeland Security. The IRS’ Get Transcript online portal has no interface with any of the FSA systems, including the student aid application process and the origination or disbursement of federal student loans. The development vulnerability that supported the IRS breach is not utilized in any FSA system.

  34. Your site does not work. Got a weird email saying I needed to link my IRS Tax return to my FAFSA App (when I know I did this already back in February) and I come to your site for the first time since then only to find I now need to create a FSA ID. Tried for an hour to do this meeting all your criteria but as soon as I hit continue it says the password is invalid (even though it confirms all the elements needs are there). Thought it might be a browser issue so switched browsers yet it keeps doing the same thing.

    Tried calling, but as soon as I say ‘customer service’ as directed (after going through the menu) the call hangs up on me. Thanks for wasting my minutes. Tried online chat help- no one responds. Finally wrote an email but I doubt I’ll get a response. Thanks for the big mess- fix it!

  35. Someone needs to take a second look at this process. . .you follow all the steps to creating an ID and verifying the email address and it still does not allow access. . .I assist students all day long with their FAFSA process. . .it has never been so difficult to fill out the FAFSA. . . .process never should have been changed. . . .Something needs to be done about this new procedure! Just starting college is stressful enough without having to add all this to it! Please re-think this procedure!

  36. I’ve tried three times now and each time I reach the end of the rather lengthy process (FIVE questions to create and answer) I receive an error message stating that the FSA ID website is having problems. TYPICAL government website trash!!!! Hmmmm, wonder who developed yet another failing government website????

  37. Hi all,

    “The FSA ID Web site has encountered an error. This could be due to normal maintenance. We apologize for any inconvenience this may cause.” This message has been on display for 14 days now. If I ran a website with that kind of lag I would be fired or out of business.

    I thought I was the only one.

    I find it funny that, with such a time-sensitive matter such as student aid repayment and the complete connection it has to one’s credit scores (with the fact that arbitrary credit scores can significantly hurt your quality of life/pursuit of happiness), I cannot create an ID to log into this system. I hope the admin has a plan to take care of all of the tardiness that will result from this unsolicited push to change all the systems to make them “better.” Why isn’t there a support hotline? Why isn’t there a chat option to speak with a rep? Oh, that’s because we know that there is no conceivable way for anyone to remotely handle the doubtless 25 million or so students in the same boat that I am in. Disappointing to say the least. I’m looking forward to the FOIA that will talk about the (lack) of support available to students forced to using this “upgraded ” system.

    • The FSA ID site has been up since its launch on May 10, except during the normal weekend maintenance window. There’s a good chance your computer cached the error message, which could be why you continue to see it. This issue has not been reported from any other users, but if you continue to experience it and are certain you aren’t looking a cached message, I recommend contacting the Federal Student Aid Information Center at 1-800-4-FED-AID (1-800-433-3243). You can also use web chat for assistance by going to FAFSA.gov, clicking on the “Help” option and then selecting “Contact Us.”

  38. THIS SYSTEM DOES NOT WORK!
    It made the process incredibly difficult.
    This “new” use of FSA IDs IS TERRIBLE.
    Why would you change from PINs to FSA IDs without connecting the two. I had to go back through and re-enter all of my information over again. WASTE OF TIME. When really it would have been super easy to just type in the PIN and transfer the information. THEN! Just to have my parent sign my fafsa I had to make them create a FSA ID instead of just typing in their PIN.
    It is just way more complicated. It needs to be fixed.

    • Hi, Cara.

      The FSA ID was implemented to modernize the login and identity management process for U.S. Department of Education websites and to increase security for our users. We realize the change from PIN is new, but this is the industry standard and is a necessary change.

      You can link your PIN and transfer the information at the beginning of the process. After the second step, if your information matches what is in the PIN database, you should be given the opportunity to enter your PIN. Once you’ve created an FSA ID, you also can log back in to the system, click on “Edit my FSA ID,” select the “Verify” button, and link your PIN historical information.

      Yes, we want your parent to create his or her own FSA ID, too, in order to increase security with the financial information contained in your FAFSA. You should not give out nor create FSA IDs for others.

      Now that you and your parent each have your own FSA ID, logging in to FAFSA.gov, or any of the other impacted U.S. Department of Education websites, should be quick and easy.

      If you require additional assistance, please feel free to contact the Federal Student Aid Information Center at 1-800-4-FED-AID (1-800-433-3243). You can also use web chat for assistance by going to FAFSA.gov, clicking on the “Help” option and then selecting “Contact Us.”

  39. I am exhausted from trying to either create or edit my information. I get the message that my information is not a match and when I ask for customer service, the phone disconnects. I have been following those instructions for the past 4 days now.

    • Hi, Matilda. Thanks for your message about the FSA ID.

      The “match” being referenced is a match with the Social Security Administration (SSA). In order to verify your identity to protect your information, our system checks what you enter when you created your FSA ID against the information the SSA has on-file for you.

      If you did not successfully link a Federal Student Aid PIN (if you have one) to your FSA ID, the verification process with the SSA typically takes one to three days. Some common mistakes people have made when creating an FSA ID include: not entering your date of birth in the correct format – MM/DD/YYYY; spelling your name exactly as it appears on your Social Security card without any additional spaces after you type the last letter of your name; entering the correct Social Security number, again with no additional spaces after you type the last digit… All these may seem like small things, but to a computer system trying to protect your financial information, they matter.

      Folks at the Federal Student Aid Information Center (FSAIC) are working hard to handle the current increased call volume. Please continue to try to contact the FSAIC at 1-800-4-FED-AID (1-800-433-3243), where someone can, literally, walk you through each step of the process to ensure you created your FSA ID correctly. You also can use web chat for assistance by going to FAFSA.gov, clicking on the “Help” option and then selecting “Contact Us.”

      • Having the same issues. This system is failing. I have been doing this for 6 years without problem, now the system tells me my information does not match. The “common error” is the system, not the users. Pathetic.

  40. the pin system while not perfect was so much easier and hassle free, typical government making things more complicated for no reason, the ID is NOT something simple to set up, I speak to students at colleges every day who are having a hard time setting up these ID’s.

  41. It shuldnt be this hard I mean my god just to verify my email address I mean u should just have the link in the email.

    • Hi, Ishma-El. Be sure you’re entering your date of birth in the correct format – MM/DD/YYYY.

      If you require additional assistance, please feel free to contact the Federal Student Aid Information Center at 1-800-4-FED-AID (1-800-433-3243), or use web chat for assistance by going to FAFSA.gov, clicking on the “Help” option and then selecting “Contact Us.”

  42. The FSA ID signup process is broken. I followed all the steps, linked my pin, and then I get an error. If I try again, it just loads the same information I’ve already entered, but doesn’t let me continue.
    Please fix this.

    • Hi, James. Without knowing more information, it’s difficult for me to make suggestions to help you get through the process successfully. The fact that you’re getting an error message, however, does indicate that something you’ve entered when you created your FSA ID isn’t matching with the information the Social Security Administration (SSA) has on-file for you (which is the information that’s tied to your Federal Student Aid PIN). This “match” is critical in order to verify your identity to protect your information.

      Some common mistakes people have made when creating an FSA ID include: not entering your date of birth in the correct format (it should be MM/DD/YYYY); spelling your name exactly as it appears on your Social Security card without any additional spaces after you type the last letter of your name; entering the correct Social Security number, again with no additional spaces after you type the last digit… All these may seem like small things, but to a computer system trying to protect your information, they matter.

      I recommend that you contact the Federal Student Aid Information Center (FSAIC) at 1-800-4-FED-AID (1-800-433-3243), where someone can, literally, walk you through each step of the process to ensure you created your FSA ID correctly. Call volumes have been high recently, but the FSAIC team is doing everything they can to answer everyone’s calls efficiently and thoroughly. Another option to consider is using web chat for assistance; go to FAFSA.gov, click on the “Help” option, and select “Contact Us.”

      • I’ve been on hold for over an hour. I’ve put all my information in correctly over 10x. I am Beyond upset and I am NOT getting help that I need. My dead line has been approaching and Im still lock out. I just want to cry. ……

  43. i need help the fsa id is not letting me make a id having lots of trouble keep sending me to the help bar

    • Hi, Quanesha. Without knowing more information, it’s difficult for me to make suggestions to help you get through the process successfully.

      Your best bet is to contact the Federal Student Aid Information Center (FSAIC) at 1-800-4-FED-AID (1-800-433-3243), where someone can, literally, walk you through each step of the process to help you successfully create an FSA ID. Call volumes have been high recently, but the FSAIC team is doing everything they can to answer everyone’s calls as efficiently and completely as possible. Another option to consider is using web chat for assistance; go to FAFSA.gov, click on the “Help” option, and select “Contact Us.”

  44. I have tried unsuccessfully for the past fifteen minutes or more to create the new required FAFSA ID to no avail. According to your site I’ve met all the criteria, but YOUR SITE DOES NOT WORK!! It will not let me go to the next step.

    • Hi, Lori. Without knowing more information about which “next step,” it’s difficult for me to make suggestions to help you get through the process successfully.

      Some common mistakes people have made when creating an FSA ID include: not entering your date of birth in the correct format (it should be MM/DD/YYYY); spelling your name exactly as it appears on your Social Security card without any additional spaces after you type the last letter of your name; entering the correct Social Security number, again with no additional spaces after you type the last digit… All these may seem like small things, but to a computer system trying to protect your information, they matter.

      I recommend that you contact the Federal Student Aid Information Center (FSAIC) at 1-800-4-FED-AID (1-800-433-3243), where someone can, literally, walk you through each step of the process to ensure you created your FSA ID correctly. Call volumes have been high recently, but the FSAIC team is doing everything they can to answer everyone’s calls as thoroughly and efficiently as possible. Another option to consider is using web chat for assistance; go to FAFSA.gov, click on the “Help” option, and select “Contact Us.”

  45. I cannot get a FSA ID, this is terrible! I have literally spent 3 hours on this tonight, I don’t have time for this!

    • Nichole,

      I recommend that you contact the Federal Student Aid Information Center (FSAIC) at 1-800-4-FED-AID (1-800-433-3243), where someone can walk you through each step of the process to help you successfully create your FSA ID. Call volumes have been high recently, but the FSAIC team is doing everything they can to answer everyone’s calls as thoroughly and efficiently as possible. You also can use web chat for assistance by going to FAFSA.gov, clicking on the “Help” option, and selecting “Contact Us.”

  46. Student loans are terrible, I appreciate the lower rate but,
    Making money off of poor people who are just trying to make their lives better should be a crime, it used to be, it was called usury. I’m so glad this country doesn’t follow any ethics here.. and has redefined what usury means..

    So lets recap
    I’m paying money, to get a better job, to pay substantially more in taxes every year, for the rest of my life? wow.. Where is the motivation? Why would anyone bother? You can get a girl pregnant and get a free apt. and food for 18 years basically. Why would anyone choose to work harder? it’s not logical, and then you want them to pay extra to work harder, that is just funny.

    Anyone who is smart enough to pursue a higher degree should not be weighing such options, or forced to not attain a higher education. For the future and benefit of everyone, degrees should be free if you are qualified.

    p.s. your new fsa i.d. is annoying. I don’t see the point. The annoyance of trying to store a user name and password that I use once a year vs. a 4 digit number, for these supposed benefits, I don’t think outweigh the annoyance. I understand, but it’s really just 1 more thing people will not remember when they need to. I fill out my forms myself, so for me it’s pointless. I can see some terrible parents maybe abusing the system currently, maybe it will hinder that but who knows..

  47. I have tried to create a FSA ID and followed all directions and got to the third step including entering the SECURE CODE you emailed to me but when I clicked “Continue” to verify email, nothing happened. I wanted to view my disclosure statement but cannot. What is wrong?

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