
By: Richard Cordray, Chief Operating Officer, U.S. Department of Education’s office of Federal Student Aid
Today, I’m pleased to announce that Federal Student Aid (FSA) posted the solicitation for what we’re calling the Unified Servicing and Data Solution (USDS). The USDS is the long-term loan servicing solution designed to provide federal student loan borrowers with a 21st-century customer experience. Building on lessons learned from past loan servicing efforts, FSA and the U.S. Department of Education are committed to holding USDS servicers accountable for a high level of performance and focusing on key objectives like reducing borrower delinquency and default.